Frequently Asked Questions

Everything you need to know about your Ausom gear.

How long does shipping take for sports equipment?

Standard shipping typically takes 3-5 business days. For oversized gym equipment, delivery may take 7-10 business days depending on your location.

What is your return policy for worn athletic apparel?

We accept returns on all apparel within 30 days of purchase, provided the items are in original condition with tags attached. For hygiene reasons, base layers and undergarments cannot be returned once opened.

Do you offer a warranty on Ausom performance gear?

Yes, all Ausom hardware and equipment come with a 12-month manufacturer warranty covering structural defects and craftsmanship.

Can I track my order in real-time?

Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our live tracking portal.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible financing options like Klarna and Afterpay for larger equipment purchases.

Are your materials eco-friendly?

Ausom is committed to sustainability. Our latest performance collection uses 70% recycled polyester and non-toxic dyes to minimize our environmental footprint.